On April 9, Foster will host a new Lunch & Learn in Rosières (Walloon Brabant, near Brussels), dedicated to a topic that has become essential for businesses: artificial intelligence in the service of customer service for SMEs and VSBs.
In a context where teams are often tasked with repetitive duties, this session aims to take a step back and discover how AI can be used practically, without losing sight of what matters: the human relationship.
🤖 Customer service and SMEs: a daily challenge
Every day, customer service teams spend an average of 60 to 80% of their time on repetitive requests: responses to emails, quote requests, support requests, appointment scheduling, calls or order modifications.
With often reduced teams, it becomes difficult to remainquick, accurate and availablefor customers.
AI can automatically handle repetitive requests, freeing up teams for what really matters: the interactions, which make a difference in customer relations.
Today, tools of AI applied to customer service allow in particular to:
automatically sort and prioritise emails
generate response drafts
summarise customer interactions
structure internal information
The aim is not to replace teams, but to reduce the time spent on repetitive tasks to focus on what makes a difference: the customer relationship.
For SMEs and VSBs, these solutions represent a concrete lever to improve responsiveness, gain productivity, and structure workflows.
A concrete approach with Sagacify
This Lunch & Learn will be hosted by Sagacify, a Belgian company specialised in artificial intelligence. Based in Belgium, Sagacify supports companies in integrating AI solutions tailored to their needs, particularly in:
process automation
natural language processing
data analysis
During this session at Foster, Lucie Navez de Lamotte and Arnaud De Decker will share:
concrete cases for SMEs and VSBs
simple implementation examples
feedback from experience
practical advice to get started
Why participate?
This Lunch & Learn is aimed at:
SME leaders
entrepreneurs
customer service managers
growing teams
👉 who wish to understand how to pragmatically integrate AI into their organisation.
📅 Practical information
As always at Foster, the session will take place in a friendly format. All around a lunch provided by Maison Cantillon, in an environment conducive to meetings.
📍 Foster – Rosières (Brabant Wallon, near Brussels)
🗓 Thursday 9 April
🕐 12:30 – 14:30
Registration fee: 25 EUR including VAT per person (Workshop and lunch)
Because innovation is not only about technology, but also about exchanges and meetings.
