What if AI allowed SMEs to respond twice as quickly to their customers... while putting humans back at the centre?

AI, the fuel for your customer service

AtFoster, we are organising a series ofLunch & Learn sessions dedicated to SMEs and micro-enterprises, to concretely explore how AI can improve the daily lives of entrepreneurs.

Thissecond session,led bySagacify, a Belgian pioneer in artificial intelligence, will be dedicated tocustomer service.

Objective:to show how SMEsand micro-enterprises can use AI to improve the performance of their customer service while putting humans back at the centre of the relationship.

Every day, customer service teams spend an average of 60 to 80% of their time on repetitive requests: responses toemails, requests for quotes, support requests, appointment scheduling, calls or order modifications.

With often reduced teams, it becomes difficult to remainquick, accurate and availablefor clients.

AI can automatically handlerepetitive requests, freeing up teams for what really matters:the interactions, which make a difference in customer relations.

On the agenda for this Lunch & Learn:

During this session,Lucie Navez de Lamotte(Machine Learning Engineer) andArnaud De Decker(Head of Innovation) will shareconcrete casesand will answer all your questions.

What you will discover:

✨ +30% customer satisfaction thanks to faster and more consistent responses

✨ -50% response times

✨ +40% productivity for Customer Service teams

✨ Less repetitive and tedious tasks for teams

✨ Better prioritisation of urgent requests

✨ More quality time for customer relations

A momentpractical, inspiring and accessible, around a friendly lunch provided by Maison Cantillon.

Practical aspects

• Address: Foster - 5 chemin des 2 fermes, 1331 Rixensart

• Registration fee: 25 EUR including VAT per person*

* no refunds for cancellations after 20/04

• Schedule: from 12:30 to 14:30

• On-site parking

• Lunch provided on-site

We look forward to welcoming you to Foster!